FAQ
SHIPPING & DELIVERY
Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new headwear arrives safely and on time:
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Free Shipping (7-14 business days): $0
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Standard Shipping (7-14 business days): $10
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Express Shipping (3-6 business days): $20
Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package sets sail!
Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.
ORDERS & PAYMENTS
Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.
RETURNS & REFUNDS
Q: What is your return policy? A: We want you to love your look! If you are not completely satisfied with the fit or style of your hat, you can return your unworn, unwashed item in its original packaging within 30 days of delivery for a full refund.
Q: My order arrived damaged or misshapen. What should I do? A: We take great care in packaging our hats to maintain their shape, but mishaps can happen during transit. Please take a quick photo of the item and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.
PRODUCT & SIZING
Q: How do I know what size hat to buy? A: Most of our hats feature adjustable straps or come in standard sizing. Please refer to the specific Size Guide link on the product page to find the perfect measurement for your head.